-- ----------------------------------------------------------
--  driver: postgresql, generated: 2007-07-26 15:10:16
-- ----------------------------------------------------------
-- ----------------------------------------------------------
--  create table valid
-- ----------------------------------------------------------
CREATE TABLE valid (
    id serial,
    name VARCHAR (50) NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_priority
-- ----------------------------------------------------------
CREATE TABLE ticket_priority (
    id serial,
    name VARCHAR (50) NOT NULL,
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_type
-- ----------------------------------------------------------
CREATE TABLE ticket_type (
    id serial,
    name VARCHAR (50) NOT NULL,
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_lock_type
-- ----------------------------------------------------------
CREATE TABLE ticket_lock_type (
    id serial,
    name VARCHAR (50) NOT NULL,
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table system_user
-- ----------------------------------------------------------
CREATE TABLE system_user (
    id serial,
    login VARCHAR (100) NOT NULL,
    pw VARCHAR (50) NOT NULL,
    salutation VARCHAR (50),
    first_name VARCHAR (100) NOT NULL,
    last_name VARCHAR (100) NOT NULL,
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (login)
);
-- ----------------------------------------------------------
--  create table user_preferences
-- ----------------------------------------------------------
CREATE TABLE user_preferences (
    user_id INTEGER NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value VARCHAR (250)
);
CREATE INDEX index_user_preferences_user_id ON user_preferences (user_id);
-- ----------------------------------------------------------
--  create table groups
-- ----------------------------------------------------------
CREATE TABLE groups (
    id serial,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table group_user
-- ----------------------------------------------------------
CREATE TABLE group_user (
    user_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table group_role
-- ----------------------------------------------------------
CREATE TABLE group_role (
    role_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table group_customer_user
-- ----------------------------------------------------------
CREATE TABLE group_customer_user (
    user_id VARCHAR (100) NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table roles
-- ----------------------------------------------------------
CREATE TABLE roles (
    id serial,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table role_user
-- ----------------------------------------------------------
CREATE TABLE role_user (
    user_id INTEGER NOT NULL,
    role_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table personal_queues
-- ----------------------------------------------------------
CREATE TABLE personal_queues (
    user_id INTEGER NOT NULL,
    queue_id INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table theme
-- ----------------------------------------------------------
CREATE TABLE theme (
    id serial,
    theme VARCHAR (100) NOT NULL,
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (theme)
);
-- ----------------------------------------------------------
--  create table ticket_state
-- ----------------------------------------------------------
CREATE TABLE ticket_state (
    id serial,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    type_id INTEGER NOT NULL,
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket_state_type
-- ----------------------------------------------------------
CREATE TABLE ticket_state_type (
    id serial,
    name VARCHAR (120) NOT NULL,
    comments VARCHAR (250),
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table salutation
-- ----------------------------------------------------------
CREATE TABLE salutation (
    id serial,
    name VARCHAR (100) NOT NULL,
    text VARCHAR (3000) NOT NULL,
    comments VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table signature
-- ----------------------------------------------------------
CREATE TABLE signature (
    id serial,
    name VARCHAR (100) NOT NULL,
    text VARCHAR (3000) NOT NULL,
    comments VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table system_address
-- ----------------------------------------------------------
CREATE TABLE system_address (
    id serial,
    value0 VARCHAR (200) NOT NULL,
    value1 VARCHAR (200) NOT NULL,
    value2 VARCHAR (200),
    value3 VARCHAR (200),
    queue_id INTEGER NOT NULL,
    comments VARCHAR (200),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table follow_up_possible
-- ----------------------------------------------------------
CREATE TABLE follow_up_possible (
    id serial,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table queue
-- ----------------------------------------------------------
CREATE TABLE queue (
    id serial,
    name VARCHAR (200) NOT NULL,
    group_id INTEGER NOT NULL,
    unlock_timeout INTEGER,
    first_response_time INTEGER,
    update_time INTEGER,
    solution_time INTEGER,
    system_address_id INTEGER NOT NULL,
    calendar_name VARCHAR (100),
    default_sign_key VARCHAR (100),
    salutation_id INTEGER NOT NULL,
    signature_id INTEGER NOT NULL,
    follow_up_id INTEGER NOT NULL,
    follow_up_lock INTEGER NOT NULL,
    move_notify INTEGER NOT NULL,
    state_notify INTEGER NOT NULL,
    lock_notify INTEGER NOT NULL,
    owner_notify INTEGER NOT NULL,
    comments VARCHAR (200),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table ticket
-- ----------------------------------------------------------
CREATE TABLE ticket (
    id serial,
    tn VARCHAR (50) NOT NULL,
    title VARCHAR (255),
    queue_id INTEGER NOT NULL,
    ticket_lock_id INTEGER NOT NULL,
    ticket_answered INTEGER NOT NULL,
    type_id INTEGER,
    service_id INTEGER,
    sla_id INTEGER,
    user_id INTEGER NOT NULL,
    responsible_user_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    ticket_priority_id INTEGER NOT NULL,
    ticket_state_id INTEGER NOT NULL,
    group_read INTEGER,
    group_write INTEGER,
    other_read INTEGER,
    other_write INTEGER,
    customer_id VARCHAR (150),
    customer_user_id VARCHAR (250),
    timeout INTEGER,
    until_time INTEGER,
    escalation_start_time INTEGER NOT NULL,
    escalation_response_time INTEGER NOT NULL,
    escalation_solution_time INTEGER NOT NULL,
    freekey1 VARCHAR (80),
    freetext1 VARCHAR (150),
    freekey2 VARCHAR (80),
    freetext2 VARCHAR (150),
    freekey3 VARCHAR (80),
    freetext3 VARCHAR (150),
    freekey4 VARCHAR (80),
    freetext4 VARCHAR (150),
    freekey5 VARCHAR (80),
    freetext5 VARCHAR (150),
    freekey6 VARCHAR (80),
    freetext6 VARCHAR (150),
    freekey7 VARCHAR (80),
    freetext7 VARCHAR (150),
    freekey8 VARCHAR (80),
    freetext8 VARCHAR (150),
    freekey9 VARCHAR (80),
    freetext9 VARCHAR (150),
    freekey10 VARCHAR (80),
    freetext10 VARCHAR (150),
    freekey11 VARCHAR (80),
    freetext11 VARCHAR (150),
    freekey12 VARCHAR (80),
    freetext12 VARCHAR (150),
    freekey13 VARCHAR (80),
    freetext13 VARCHAR (150),
    freekey14 VARCHAR (80),
    freetext14 VARCHAR (150),
    freekey15 VARCHAR (80),
    freetext15 VARCHAR (150),
    freekey16 VARCHAR (80),
    freetext16 VARCHAR (150),
    freetime1 timestamp(0),
    freetime2 timestamp(0),
    freetime3 timestamp(0),
    freetime4 timestamp(0),
    freetime5 timestamp(0),
    freetime6 timestamp(0),
    valid_id INTEGER NOT NULL,
    create_time_unix INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (tn)
);
CREATE INDEX index_ticket_user ON ticket (user_id);
CREATE INDEX index_ticket_type ON ticket (type_id);
CREATE INDEX index_ticket_queue_view ON ticket (ticket_state_id, ticket_lock_id, group_id);
CREATE INDEX index_ticket_answered ON ticket (ticket_answered);
-- ----------------------------------------------------------
--  create table object_link
-- ----------------------------------------------------------
CREATE TABLE object_link (
    object_link_a_id VARCHAR (80) NOT NULL,
    object_link_b_id VARCHAR (80) NOT NULL,
    object_link_a_object VARCHAR (200) NOT NULL,
    object_link_b_object VARCHAR (200) NOT NULL,
    object_link_type VARCHAR (200) NOT NULL
);
-- ----------------------------------------------------------
--  create table ticket_history
-- ----------------------------------------------------------
CREATE TABLE ticket_history (
    id serial,
    name VARCHAR (200) NOT NULL,
    history_type_id INTEGER NOT NULL,
    ticket_id INTEGER NOT NULL,
    article_id INTEGER,
    type_id INTEGER NOT NULL,
    queue_id INTEGER NOT NULL,
    owner_id INTEGER NOT NULL,
    priority_id INTEGER NOT NULL,
    state_id INTEGER NOT NULL,
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX ticket_history_ticket_id ON ticket_history (ticket_id);
CREATE INDEX ticket_history_create_time ON ticket_history (create_time);
-- ----------------------------------------------------------
--  create table ticket_history_type
-- ----------------------------------------------------------
CREATE TABLE ticket_history_type (
    id serial,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table article_type
-- ----------------------------------------------------------
CREATE TABLE article_type (
    id serial,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table article_sender_type
-- ----------------------------------------------------------
CREATE TABLE article_sender_type (
    id serial,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table article_flag
-- ----------------------------------------------------------
CREATE TABLE article_flag (
    article_id INTEGER NOT NULL,
    article_flag VARCHAR (50) NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL
);
CREATE INDEX article_flag_create_by ON article_flag (create_by);
CREATE INDEX article_flag_article_id ON article_flag (article_id);
-- ----------------------------------------------------------
--  create table article
-- ----------------------------------------------------------
CREATE TABLE article (
    id serial,
    ticket_id INTEGER NOT NULL,
    article_type_id INTEGER NOT NULL,
    article_sender_type_id INTEGER NOT NULL,
    a_from VARCHAR (3800),
    a_reply_to VARCHAR (500),
    a_to VARCHAR (3800),
    a_cc VARCHAR (3800),
    a_subject VARCHAR (3800),
    a_message_id VARCHAR (3800),
    a_content_type VARCHAR (250),
    a_body VARCHAR NOT NULL,
    incoming_time INTEGER NOT NULL,
    content_path VARCHAR (250),
    a_freekey1 VARCHAR (250),
    a_freetext1 VARCHAR (250),
    a_freekey2 VARCHAR (250),
    a_freetext2 VARCHAR (250),
    a_freekey3 VARCHAR (250),
    a_freetext3 VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX article_ticket_id ON article (ticket_id);
CREATE INDEX article_message_id ON article (a_message_id);
-- ----------------------------------------------------------
--  create table article_plain
-- ----------------------------------------------------------
CREATE TABLE article_plain (
    id serial,
    article_id INTEGER NOT NULL,
    body TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX article_plain_article_id ON article_plain (article_id);
-- ----------------------------------------------------------
--  create table article_attachment
-- ----------------------------------------------------------
CREATE TABLE article_attachment (
    id serial,
    article_id INTEGER NOT NULL,
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX article_attachment_article_id ON article_attachment (article_id);
-- ----------------------------------------------------------
--  create table standard_response
-- ----------------------------------------------------------
CREATE TABLE standard_response (
    id serial,
    name VARCHAR (80) NOT NULL,
    text VARCHAR,
    comments VARCHAR (100),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table queue_standard_response
-- ----------------------------------------------------------
CREATE TABLE queue_standard_response (
    queue_id INTEGER NOT NULL,
    standard_response_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table standard_attachment
-- ----------------------------------------------------------
CREATE TABLE standard_attachment (
    id serial,
    name VARCHAR (150) NOT NULL,
    content_type VARCHAR (150) NOT NULL,
    content TEXT NOT NULL,
    filename VARCHAR (250) NOT NULL,
    comments VARCHAR (200),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table standard_response_attachment
-- ----------------------------------------------------------
CREATE TABLE standard_response_attachment (
    id serial,
    standard_attachment_id INTEGER NOT NULL,
    standard_response_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table auto_response_type
-- ----------------------------------------------------------
CREATE TABLE auto_response_type (
    id serial,
    name VARCHAR (50) NOT NULL,
    comments VARCHAR (200),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table auto_response
-- ----------------------------------------------------------
CREATE TABLE auto_response (
    id serial,
    name VARCHAR (100) NOT NULL,
    text0 VARCHAR (6000),
    text1 VARCHAR (6000),
    text2 VARCHAR (6000),
    type_id INTEGER NOT NULL,
    system_address_id INTEGER NOT NULL,
    charset VARCHAR (80) NOT NULL,
    comments VARCHAR (100),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table queue_auto_response
-- ----------------------------------------------------------
CREATE TABLE queue_auto_response (
    id serial,
    queue_id INTEGER NOT NULL,
    auto_response_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table time_accounting
-- ----------------------------------------------------------
CREATE TABLE time_accounting (
    id serial,
    ticket_id INTEGER NOT NULL,
    article_id INTEGER,
    time_unit DECIMAL (10,2) NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
CREATE INDEX index_time_accounting_ticket_id ON time_accounting (ticket_id);
-- ----------------------------------------------------------
--  create table ticket_watcher
-- ----------------------------------------------------------
CREATE TABLE ticket_watcher (
    ticket_id INTEGER NOT NULL,
    user_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL
);
CREATE INDEX ticket_watcher_ticket_id ON ticket_watcher (ticket_id);
-- ----------------------------------------------------------
--  create table service
-- ----------------------------------------------------------
CREATE TABLE service (
    id serial,
    name VARCHAR (200) NOT NULL,
    valid_id INTEGER NOT NULL,
    comments VARCHAR (200),
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table service_customer_user
-- ----------------------------------------------------------
CREATE TABLE service_customer_user (
    customer_user_login VARCHAR (100) NOT NULL,
    service_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL
);
CREATE INDEX service_customer_user_customer_user_login ON service_customer_user (customer_user_login);
CREATE INDEX service_customer_user_service_id ON service_customer_user (service_id);
-- ----------------------------------------------------------
--  create table sla
-- ----------------------------------------------------------
CREATE TABLE sla (
    id serial,
    service_id INTEGER NOT NULL,
    name VARCHAR (200) NOT NULL,
    calendar_name VARCHAR (100),
    first_response_time INTEGER NOT NULL,
    update_time INTEGER NOT NULL,
    solution_time INTEGER NOT NULL,
    valid_id INTEGER NOT NULL,
    comments VARCHAR (200),
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
-- ----------------------------------------------------------
--  create table sessions
-- ----------------------------------------------------------
CREATE TABLE sessions (
    session_id VARCHAR (150) NOT NULL,
    session_value VARCHAR NOT NULL
);
CREATE INDEX index_session_id ON sessions (session_id);
-- ----------------------------------------------------------
--  create table ticket_index
-- ----------------------------------------------------------
CREATE TABLE ticket_index (
    ticket_id INTEGER NOT NULL,
    queue_id INTEGER NOT NULL,
    queue VARCHAR (70) NOT NULL,
    group_id INTEGER NOT NULL,
    s_lock VARCHAR (70) NOT NULL,
    s_state VARCHAR (70) NOT NULL,
    create_time_unix INTEGER NOT NULL
);
CREATE INDEX index_ticket_index_ticket_id ON ticket_index (ticket_id);
-- ----------------------------------------------------------
--  create table ticket_lock_index
-- ----------------------------------------------------------
CREATE TABLE ticket_lock_index (
    ticket_id INTEGER NOT NULL
);
CREATE INDEX index_ticket_lock_ticket_id ON ticket_lock_index (ticket_id);
-- ----------------------------------------------------------
--  create table customer_user
-- ----------------------------------------------------------
CREATE TABLE customer_user (
    id serial,
    login VARCHAR (100) NOT NULL,
    email VARCHAR (150) NOT NULL,
    customer_id VARCHAR (200) NOT NULL,
    pw VARCHAR (50),
    salutation VARCHAR (50),
    first_name VARCHAR (100) NOT NULL,
    last_name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (login)
);
-- ----------------------------------------------------------
--  create table customer_preferences
-- ----------------------------------------------------------
CREATE TABLE customer_preferences (
    user_id VARCHAR (250) NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value VARCHAR (250)
);
CREATE INDEX index_customer_preferences_user_id ON customer_preferences (user_id);
-- ----------------------------------------------------------
--  create table customer_company
-- ----------------------------------------------------------
CREATE TABLE customer_company (
    customer_id VARCHAR (100) NOT NULL,
    name VARCHAR (100) NOT NULL,
    street VARCHAR (200),
    zip VARCHAR (200),
    city VARCHAR (200),
    country VARCHAR (200),
    url VARCHAR (200),
    comments VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    UNIQUE (name),
    UNIQUE (customer_id)
);
-- ----------------------------------------------------------
--  create table ticket_loop_protection
-- ----------------------------------------------------------
CREATE TABLE ticket_loop_protection (
    sent_to VARCHAR (250) NOT NULL,
    sent_date VARCHAR (150) NOT NULL
);
CREATE INDEX index_ticket_loop_protection_sent_to ON ticket_loop_protection (sent_to);
CREATE INDEX index_ticket_loop_protection_sent_date ON ticket_loop_protection (sent_date);
-- ----------------------------------------------------------
--  create table pop3_account
-- ----------------------------------------------------------
CREATE TABLE pop3_account (
    id serial,
    login VARCHAR (200) NOT NULL,
    pw VARCHAR (200) NOT NULL,
    host VARCHAR (200) NOT NULL,
    queue_id INTEGER NOT NULL,
    trusted INTEGER NOT NULL,
    comments VARCHAR (250),
    valid_id INTEGER NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table postmaster_filter
-- ----------------------------------------------------------
CREATE TABLE postmaster_filter (
    f_name VARCHAR (200) NOT NULL,
    f_type VARCHAR (20) NOT NULL,
    f_key VARCHAR (200) NOT NULL,
    f_value VARCHAR (200) NOT NULL
);
-- ----------------------------------------------------------
--  create table generic_agent_jobs
-- ----------------------------------------------------------
CREATE TABLE generic_agent_jobs (
    job_name VARCHAR (200) NOT NULL,
    job_key VARCHAR (200) NOT NULL,
    job_value VARCHAR (200)
);
-- ----------------------------------------------------------
--  create table search_profile
-- ----------------------------------------------------------
CREATE TABLE search_profile (
    login VARCHAR (200) NOT NULL,
    profile_name VARCHAR (200) NOT NULL,
    profile_type VARCHAR (30) NOT NULL,
    profile_key VARCHAR (200) NOT NULL,
    profile_value VARCHAR (200)
);
-- ----------------------------------------------------------
--  create table process_id
-- ----------------------------------------------------------
CREATE TABLE process_id (
    process_name VARCHAR (200) NOT NULL,
    process_id VARCHAR (200) NOT NULL,
    process_host VARCHAR (200) NOT NULL,
    process_create INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table web_upload_cache
-- ----------------------------------------------------------
CREATE TABLE web_upload_cache (
    form_id VARCHAR (250),
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content TEXT NOT NULL,
    create_time_unix INTEGER NOT NULL
);
-- ----------------------------------------------------------
--  create table notifications
-- ----------------------------------------------------------
CREATE TABLE notifications (
    id serial,
    notification_type VARCHAR (200) NOT NULL,
    notification_charset VARCHAR (60) NOT NULL,
    notification_language VARCHAR (60) NOT NULL,
    subject VARCHAR (200) NOT NULL,
    text VARCHAR (4000) NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  create table xml_storage
-- ----------------------------------------------------------
CREATE TABLE xml_storage (
    xml_type VARCHAR (200) NOT NULL,
    xml_key VARCHAR (250) NOT NULL,
    xml_content_key VARCHAR (250) NOT NULL,
    xml_content_value TEXT
);
CREATE INDEX xml_storage_xml_content_key ON xml_storage (xml_content_key);
CREATE INDEX xml_storage_key_type ON xml_storage (xml_key, xml_type);
-- ----------------------------------------------------------
--  create table package_repository
-- ----------------------------------------------------------
CREATE TABLE package_repository (
    id serial,
    name VARCHAR (250) NOT NULL,
    version VARCHAR (250) NOT NULL,
    vendor VARCHAR (250) NOT NULL,
    install_status VARCHAR (250) NOT NULL,
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content TEXT NOT NULL,
    create_time timestamp(0) NOT NULL,
    create_by INTEGER NOT NULL,
    change_time timestamp(0) NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- ----------------------------------------------------------
--  driver: postgresql, generated: 2007-11-05 14:30:12
-- ----------------------------------------------------------
-- ----------------------------------------------------------
--  insert into table valid
-- ----------------------------------------------------------
INSERT INTO valid (name, create_by, create_time, change_by, change_time)
    VALUES
    ('valid', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table valid
-- ----------------------------------------------------------
INSERT INTO valid (name, create_by, create_time, change_by, change_time)
    VALUES
    ('invalid', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table valid
-- ----------------------------------------------------------
INSERT INTO valid (name, create_by, create_time, change_by, change_time)
    VALUES
    ('invalid-temporarily', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table system_user
-- ----------------------------------------------------------
INSERT INTO system_user (first_name, last_name, login, pw, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Admin', 'OTRS', 'root@localhost', 'roK20XGbWEsSM', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table groups
-- ----------------------------------------------------------
INSERT INTO groups (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('users', 'Group for default access.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table groups
-- ----------------------------------------------------------
INSERT INTO groups (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('admin', 'Group of all admins.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table groups
-- ----------------------------------------------------------
INSERT INTO groups (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('stats', 'Group for stats access.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table group_user
-- ----------------------------------------------------------
INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 'rw', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table group_user
-- ----------------------------------------------------------
INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 2, 'rw', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table group_user
-- ----------------------------------------------------------
INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 3, 'rw', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table theme
-- ----------------------------------------------------------
INSERT INTO theme (theme, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Standard', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table theme
-- ----------------------------------------------------------
INSERT INTO theme (theme, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Lite', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('new', 'All new state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('open', 'All open state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('closed', 'All closed state types (default: not viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('pending reminder', 'All ''pending reminder'' state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('pending auto', 'All ''pending auto *'' state types (default: viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('removed', 'All ''removed'' state types (default: not viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state_type
-- ----------------------------------------------------------
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('merged', 'State type for merged tickets (default: not viewable).', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('new', 'New ticket created by customer.', 1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('closed successful', 'Ticket is closed successful.', 3, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('closed unsuccessful', 'Ticket is closed unsuccessful.', 3, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('open', 'Open tickets.', 2, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('removed', 'Customer removed ticket.', 6, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('pending reminder', 'Ticket is pending for agent reminder.', 4, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('pending auto close+', 'Ticket is pending for automatic close.', 5, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('pending auto close-', 'Ticket is pending for automatic close.', 5, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_state
-- ----------------------------------------------------------
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('merged', 'State for merged tickets.', 7, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table salutation
-- ----------------------------------------------------------
INSERT INTO salutation (name, text, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard salutation (en)', 'Dear <OTRS_CUSTOMER_REALNAME>,

Thank you for your request.
', 'Standard Salutation.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table signature
-- ----------------------------------------------------------
INSERT INTO signature (name, text, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard signature (en)', '
Your Ticket-Team

 <OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>

--
 Super Support - Waterford Business Park
 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA
 Email: hot@example.com - Web: http://www.example.com/
--', 'Standard Signature.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table system_address
-- ----------------------------------------------------------
INSERT INTO system_address (value0, value1, comments, valid_id, queue_id, create_by, create_time, change_by, change_time)
    VALUES
    ('otrs@localhost', 'OTRS System', 'Standard Address.', 1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table follow_up_possible
-- ----------------------------------------------------------
INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('possible', 'Follow ups after closed(+|-) possible. Ticket will be reopen.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table follow_up_possible
-- ----------------------------------------------------------
INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('reject', 'Follow ups after closed(+|-) not possible. No new ticket will be created.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table follow_up_possible
-- ----------------------------------------------------------
INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('new ticket', 'Follow ups after closed(+|-) not possible. A new ticket will be created..', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Postmaster', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 'Post master queue.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Raw', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 'All default incoming ticket.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Junk', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 'All junk tickets.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue
-- ----------------------------------------------------------
INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Misc', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 'All misc tickets.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table standard_response
-- ----------------------------------------------------------
INSERT INTO standard_response (name, text, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('empty answer', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table standard_response
-- ----------------------------------------------------------
INSERT INTO standard_response (name, text, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('test answer', 'Some test answer to show how a standard response can be used.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_response
-- ----------------------------------------------------------
INSERT INTO queue_standard_response (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_response
-- ----------------------------------------------------------
INSERT INTO queue_standard_response (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (2, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_response
-- ----------------------------------------------------------
INSERT INTO queue_standard_response (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (3, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table queue_standard_response
-- ----------------------------------------------------------
INSERT INTO queue_standard_response (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (4, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reply', 'Auto replay which will be sent out after a new ticket has been created.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reject', 'Auto reject which will be sent out after a follow up has been rejected (in case queue follow up option is "reject").', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto follow up', 'Auto follow up is sent out after a added follow up has been received for a ticket (in case queue follow up option is "possible").', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reply/new ticket', 'Auto reply/new ticket which will be sent out after a follow up has been rejected and a new ticket has been created (in case queue follow up option is "new ticket").', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response_type
-- ----------------------------------------------------------
INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto remove', 'Auto remove will be sent out after a customer removed th request by it self.', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 'default reply (after new ticket has been created)', 'This is a demo text which is send to every inquery.
It could contain something like:

Thanks for your e-mail. A new ticket has been created.

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your e-mail will be answered by a human asap

Have fun with OTRS! :-)

Your OTRS Team
', 'RE: <OTRS_CUSTOMER_SUBJECT[24]>', 'iso-8859-1', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (2, 1, 'default reject (after follow up and rejected of a closed ticket)', 'Your previous ticket is closed.

-- Your follow up has been rejected. --

Please create a new ticket.

Your OTRS Team
', 'Your email has been rejected! (RE: <OTRS_CUSTOMER_SUBJECT[24]>)', 'iso-8859-1', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (3, 1, 'default follow up (after a ticket follow up has been added)', 'Thanks for your follow up e-mail

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your e-mail will be answered by a human asap.

Have fun with OTRS!

Your OTRS Team
', 'RE: <OTRS_CUSTOMER_SUBJECT[24]>', 'iso-8859-1', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table auto_response
-- ----------------------------------------------------------
INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (4, 1, 'default reject/new ticket created (after closed follow up with new ticket creation)', 'Your previous ticket is closed.

-- A new ticket has been created for you. --

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your e-mail will be answered by a human asap.

Have fun with OTRS!

Your OTRS Team
', 'New ticket has been created! (RE: <OTRS_CUSTOMER_SUBJECT[24]>)', 'iso-8859-1', '', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_type
-- ----------------------------------------------------------
INSERT INTO ticket_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('default', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('1 very low', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('2 low', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('3 normal', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('4 high', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_priority
-- ----------------------------------------------------------
INSERT INTO ticket_priority (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('5 very high', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_lock_type
-- ----------------------------------------------------------
INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('unlock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_lock_type
-- ----------------------------------------------------------
INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('lock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_lock_type
-- ----------------------------------------------------------
INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('tmp_lock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('NewTicket', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('FollowUp', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAutoReject', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAutoReply', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAutoFollowUp', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Forward', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Bounce', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAnswer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendAgentNotification', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SendCustomerNotification', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EmailAgent', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('EmailCustomer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('PhoneCallAgent', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('PhoneCallCustomer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('AddNote', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Move', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Lock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Unlock', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Remove', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TimeAccounting', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('CustomerUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('PriorityUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('OwnerUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('LoopProtection', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Misc', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SetPendingTime', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('StateUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TicketFreeTextUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('WebRequestCustomer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TicketLinkAdd', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TicketLinkDelete', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SystemRequest', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Merged', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('ResponsibleUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Subscribe', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Unsubscribe', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('TypeUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('ServiceUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history_type
-- ----------------------------------------------------------
INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('SLAUpdate', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-external', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-internal', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-notification-ext', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('email-notification-int', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('phone', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('fax', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('sms', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('webrequest', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('note-internal', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('note-external', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_type
-- ----------------------------------------------------------
INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('note-report', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_sender_type
-- ----------------------------------------------------------
INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('agent', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_sender_type
-- ----------------------------------------------------------
INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article_sender_type
-- ----------------------------------------------------------
INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('customer', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket
-- ----------------------------------------------------------
INSERT INTO ticket (tn, queue_id, ticket_lock_id, ticket_answered, user_id, responsible_user_id, group_id, ticket_priority_id, ticket_state_id, create_time_unix, escalation_response_time, escalation_start_time, escalation_solution_time, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('1010001', 2, 1, 0, 1, 1, 1, 3, 1, 1173345999, 0, 1173345999, 0, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table article
-- ----------------------------------------------------------
INSERT INTO article (ticket_id, article_type_id, article_sender_type_id, a_from, a_to, a_subject, a_body, a_message_id, incoming_time, content_path, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 3, 'OTRS Feedback <feedback@otrs.org>', 'Your OTRS System <otrs@localhost>', 'Welcome to OTRS!', 'Welcome!

thank you for installing OTRS.

You will find updates and patches at http://otrs.org/. Online
documentation is available at http://doc.otrs.org/. You can also
take advantage of our mailing lists http://lists.otrs.org/.

 ((enjoy))

Your OTRS Team
--
Communication with success!
', '<007@localhost>', 1173345999, '2007/03/08', 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table ticket_history
-- ----------------------------------------------------------
INSERT INTO ticket_history (name, history_type_id, ticket_id, type_id, article_id, priority_id, owner_id, state_id, queue_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('New Ticket [1010001] created.', 1, 1, 1, 1, 3, 1, 1, 1, 1, 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::NewTicket', 'iso-8859-1', 'en', 'New ticket notification! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

there is a new ticket in "<OTRS_TICKET_Queue>"!

<OTRS_CUSTOMER_FROM> wrote:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::FollowUp', 'iso-8859-1', 'en', 'You got follow up! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

you got a follow up!

<OTRS_CUSTOMER_FROM> wrote:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::LockTimeout', 'iso-8859-1', 'en', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

unlocked (lock timeout) your locked ticket [<OTRS_TICKET_TicketNumber>].

<OTRS_CUSTOMER_FROM> wrote:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::OwnerUpdate', 'iso-8859-1', 'en', 'Ticket owner assigned to you! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

a ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by "(<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>".

Comment:

<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::ResponsibleUpdate', 'iso-8859-1', 'en', 'Ticket responsible assigned to you! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_RESPONSIBLE_UserFirstname>,

a ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by "(<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>".

Comment:

<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::AddNote', 'iso-8859-1', 'en', 'New note! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" added a new note to ticket [<OTRS_TICKET_TicketNumber>].

Note:
<OTRS_CUSTOMER_BODY>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::Move', 'iso-8859-1', 'en', 'Moved ticket in "<OTRS_CUSTOMER_QUEUE>" queue! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" moved a ticket [<OTRS_TICKET_TicketNumber>] into "<OTRS_CUSTOMER_QUEUE>".

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::PendingReminder', 'iso-8859-1', 'en', 'Ticket reminder has been reached! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

the ticket "<OTRS_TICKET_TicketNumber>" has been reached the reminder time!

<OTRS_CUSTOMER_FROM>

wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

Please have a look at:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::Escalation', 'iso-8859-1', 'en', 'Ticket Escalation! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hi <OTRS_UserFirstname>,

the ticket "<OTRS_TICKET_TicketNumber>" is escalated!

<OTRS_CUSTOMER_FROM>

wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

Please have a look at:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::NewTicket', 'iso-8859-1', 'de', 'Neues Ticket! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

es ist ein neues Ticket in "<OTRS_TICKET_Queue>"!

<OTRS_CUSTOMER_FROM> schrieb:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::FollowUp', 'iso-8859-1', 'de', 'Nachfrage! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

Sie haben eine Nachfrage bekommen!

<OTRS_CUSTOMER_FROM> schrieb:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::LockTimeout', 'iso-8859-1', 'de', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

Aufhebung der Sperre auf Dein gesperrtes Ticket [<OTRS_TICKET_TicketNumber>].

<OTRS_CUSTOMER_FROM> schrieb:

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::OwnerUpdate', 'iso-8859-1', 'de', 'Ticket Besitz uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

der Besitz des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von "(<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" uebertragen.

Kommentar:

<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::ResponsibleUpdate', 'iso-8859-1', 'de', 'Ticket Verantwortung uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_RESPONSIBLE_UserFirstname> <OTRS_RESPONSIBLE_UserLastname>,

die Verantwortung des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von "(<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" uebertragen.

Kommentar:

<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::AddNote', 'iso-8859-1', 'de', 'Neue Notiz! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" fuegte eine Notiz an Ticket [<OTRS_TICKET_TicketNumber>].

Notiz:
<OTRS_CUSTOMER_BODY>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::Move', 'iso-8859-1', 'de', 'Ticket verschoben in "<OTRS_CUSTOMER_QUEUE>" Queue! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" verschob Ticket [<OTRS_TICKET_TicketNumber>] nach "<OTRS_CUSTOMER_QUEUE>".

<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::PendingReminder', 'iso-8859-1', 'de', 'Ticket Erinnerung erreicht! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

das Ticket "<OTRS_TICKET_TicketNumber>" hat die Erinnerungszeit erreicht!

<OTRS_CUSTOMER_FROM>

schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

Bitte um weitere Bearbeitung:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Agent::Escalation', 'iso-8859-1', 'de', 'Ticket Eskalation! (<OTRS_CUSTOMER_SUBJECT[24]>)', 'Hallo <OTRS_UserFirstname> <OTRS_UserLastname>,

das Ticket "<OTRS_TICKET_TicketNumber>" ist eskaliert!

<OTRS_CUSTOMER_FROM>

schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[30]>
<snip>

Bitte um Bearbeitung:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Customer::QueueUpdate', 'iso-8859-1', 'en', 'New Queue "<OTRS_TICKET_Queue>"!', '*** THIS IS JUST A NOTE ***

The queue of your ticket "<OTRS_TICKET_TicketNumber>" has been changed by
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" to "<OTRS_TICKET_Queue>".

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Customer::OwnerUpdate', 'iso-8859-1', 'en', 'New Owner "<OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>"!', '*** THIS IS JUST A NOTE ***

The owner of your ticket "<OTRS_TICKET_TicketNumber>" has been changed to
"<OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Customer::StateUpdate', 'iso-8859-1', 'en', 'New State "<OTRS_TICKET_State>"!', '*** THIS IS JUST A NOTE ***

The state of your ticket "<OTRS_TICKET_TicketNumber>" has been changed by
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" to "<OTRS_TICKET_State>".

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Customer::QueueUpdate', 'iso-8859-1', 'de', 'Neue Queue "<OTRS_TICKET_Queue>"!', '*** NUR EINE INFO ***

Die Queue Ihres Tickets "<OTRS_TICKET_TicketNumber>" hat
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" auf "<OTRS_TICKET_Queue>" geaendert.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master

*** NUR EINE INFO ***', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Customer::OwnerUpdate', 'iso-8859-1', 'de', 'Neuer Besitzer "<OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>"!', '*** NUR EINE INFO ***

Der Besitzer des Tickets "<OTRS_TICKET_TicketNumber>" hat sich auf
"<OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname> geaendert.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master

*** NUR EINE INFO ***', 1, current_timestamp, 1, current_timestamp);
-- ----------------------------------------------------------
--  insert into table notifications
-- ----------------------------------------------------------
INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_by, create_time, change_by, change_time)
    VALUES
    ('Customer::StateUpdate', 'iso-8859-1', 'de', 'Neuer Status "<OTRS_TICKET_State>"!', '*** NUR EINE INFO ***

Der Status des Tickets "<OTRS_TICKET_TicketNumber>" hat sich durch
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" auf "<OTRS_TICKET_State>" geaendert.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master

*** NUR EINE INFO ***', 1, current_timestamp, 1, current_timestamp);
