# ----------------------------------------------------------
#  database: mysql, generated: Sun Jul  3 21:50:41 2005
# ----------------------------------------------------------
# ----------------------------------------------------------
#  create table valid
# ----------------------------------------------------------
CREATE TABLE valid (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (50) NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table ticket_priority
# ----------------------------------------------------------
CREATE TABLE ticket_priority (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (50) NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table ticket_lock_type
# ----------------------------------------------------------
CREATE TABLE ticket_lock_type (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (50) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table system_user
# ----------------------------------------------------------
CREATE TABLE system_user (
    id INTEGER NOT NULL AUTO_INCREMENT,
    login VARCHAR (100) NOT NULL,
    pw VARCHAR (50) NOT NULL,
    salutation VARCHAR (50),
    first_name VARCHAR (100) NOT NULL,
    last_name VARCHAR (100) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (login)
);
# ----------------------------------------------------------
#  create table user_preferences
# ----------------------------------------------------------
CREATE TABLE user_preferences (
    user_id INTEGER NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value VARCHAR (250),
    INDEX index_user_preferences_user_id (user_id)
);
# ----------------------------------------------------------
#  create table groups
# ----------------------------------------------------------
CREATE TABLE groups (
    id INTEGER NOT NULL AUTO_INCREMENT,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table group_user
# ----------------------------------------------------------
CREATE TABLE group_user (
    user_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);
# ----------------------------------------------------------
#  create table group_role
# ----------------------------------------------------------
CREATE TABLE group_role (
    role_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);
# ----------------------------------------------------------
#  create table group_customer_user
# ----------------------------------------------------------
CREATE TABLE group_customer_user (
    user_id VARCHAR (100) NOT NULL,
    group_id INTEGER NOT NULL,
    permission_key VARCHAR (20) NOT NULL,
    permission_value SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);
# ----------------------------------------------------------
#  create table roles
# ----------------------------------------------------------
CREATE TABLE roles (
    id INTEGER NOT NULL AUTO_INCREMENT,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table role_user
# ----------------------------------------------------------
CREATE TABLE role_user (
    user_id INTEGER NOT NULL,
    role_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);
# ----------------------------------------------------------
#  create table personal_queues
# ----------------------------------------------------------
CREATE TABLE personal_queues (
    user_id INTEGER NOT NULL,
    queue_id INTEGER NOT NULL
);
# ----------------------------------------------------------
#  create table theme
# ----------------------------------------------------------
CREATE TABLE theme (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    theme VARCHAR (100) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (theme)
);
# ----------------------------------------------------------
#  create table ticket_state
# ----------------------------------------------------------
CREATE TABLE ticket_state (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    type_id SMALLINT NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table ticket_state_type
# ----------------------------------------------------------
CREATE TABLE ticket_state_type (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (120) NOT NULL,
    comments VARCHAR (250),
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table salutation
# ----------------------------------------------------------
CREATE TABLE salutation (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (100) NOT NULL,
    text TEXT NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table signature
# ----------------------------------------------------------
CREATE TABLE signature (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (100) NOT NULL,
    text TEXT NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table system_address
# ----------------------------------------------------------
CREATE TABLE system_address (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    value0 VARCHAR (200) NOT NULL,
    value1 VARCHAR (200) NOT NULL,
    value2 VARCHAR (200),
    value3 VARCHAR (200),
    queue_id INTEGER NOT NULL,
    comments VARCHAR (200),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
# ----------------------------------------------------------
#  create table follow_up_possible
# ----------------------------------------------------------
CREATE TABLE follow_up_possible (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table queue
# ----------------------------------------------------------
CREATE TABLE queue (
    id INTEGER NOT NULL AUTO_INCREMENT,
    name VARCHAR (200) NOT NULL,
    group_id INTEGER NOT NULL,
    unlock_timeout INTEGER,
    escalation_time INTEGER,
    system_address_id SMALLINT NOT NULL,
    default_sign_key VARCHAR (100),
    salutation_id SMALLINT NOT NULL,
    signature_id SMALLINT NOT NULL,
    follow_up_id SMALLINT NOT NULL,
    follow_up_lock SMALLINT NOT NULL,
    move_notify SMALLINT NOT NULL,
    state_notify SMALLINT NOT NULL,
    lock_notify SMALLINT NOT NULL,
    owner_notify SMALLINT NOT NULL,
    comments VARCHAR (200),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table ticket
# ----------------------------------------------------------
CREATE TABLE ticket (
    id BIGINT NOT NULL AUTO_INCREMENT,
    tn VARCHAR (50) NOT NULL,
    title VARCHAR (255),
    queue_id INTEGER NOT NULL,
    ticket_lock_id SMALLINT NOT NULL,
    ticket_answered SMALLINT NOT NULL,
    user_id INTEGER NOT NULL,
    group_id INTEGER NOT NULL,
    ticket_priority_id SMALLINT NOT NULL,
    ticket_state_id SMALLINT NOT NULL,
    group_read SMALLINT,
    group_write SMALLINT,
    other_read SMALLINT,
    other_write SMALLINT,
    customer_id VARCHAR (150),
    customer_user_id VARCHAR (250),
    timeout INTEGER,
    until_time INTEGER,
    escalation_start_time INTEGER NOT NULL,
    freekey1 VARCHAR (80),
    freetext1 VARCHAR (150),
    freekey2 VARCHAR (80),
    freetext2 VARCHAR (150),
    freekey3 VARCHAR (80),
    freetext3 VARCHAR (150),
    freekey4 VARCHAR (80),
    freetext4 VARCHAR (150),
    freekey5 VARCHAR (80),
    freetext5 VARCHAR (150),
    freekey6 VARCHAR (80),
    freetext6 VARCHAR (150),
    freekey7 VARCHAR (80),
    freetext7 VARCHAR (150),
    freekey8 VARCHAR (80),
    freetext8 VARCHAR (150),
    freetime1 DATETIME,
    freetime2 DATETIME,
    valid_id SMALLINT NOT NULL,
    create_time_unix BIGINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (tn),
    INDEX index_ticket_user (user_id),
    INDEX index_ticket_queue_view (ticket_state_id, ticket_lock_id, group_id),
    INDEX index_ticket_answered (ticket_answered)
);
# ----------------------------------------------------------
#  create table object_link
# ----------------------------------------------------------
CREATE TABLE object_link (
    object_link_a_id BIGINT NOT NULL,
    object_link_b_id BIGINT NOT NULL,
    object_link_a_object VARCHAR (200) NOT NULL,
    object_link_b_object VARCHAR (200) NOT NULL,
    object_link_type VARCHAR (200) NOT NULL
);
# ----------------------------------------------------------
#  create table ticket_history
# ----------------------------------------------------------
CREATE TABLE ticket_history (
    id BIGINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (200) NOT NULL,
    history_type_id SMALLINT NOT NULL,
    ticket_id BIGINT NOT NULL,
    article_id BIGINT,
    queue_id INTEGER NOT NULL,
    owner_id INTEGER NOT NULL,
    priority_id SMALLINT NOT NULL,
    state_id SMALLINT NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    INDEX ticket_history_ticket_id (ticket_id),
    INDEX ticket_history_create_time (create_time)
);
# ----------------------------------------------------------
#  create table ticket_history_type
# ----------------------------------------------------------
CREATE TABLE ticket_history_type (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table article_type
# ----------------------------------------------------------
CREATE TABLE article_type (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table article_sender_type
# ----------------------------------------------------------
CREATE TABLE article_sender_type (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (100) NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table article_flag
# ----------------------------------------------------------
CREATE TABLE article_flag (
    article_id BIGINT NOT NULL,
    article_flag VARCHAR (50) NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    INDEX article_flag_create_by (create_by),
    INDEX article_flag_article_id (article_id)
);
# ----------------------------------------------------------
#  create table article
# ----------------------------------------------------------
CREATE TABLE article (
    id BIGINT NOT NULL AUTO_INCREMENT,
    ticket_id BIGINT NOT NULL,
    article_type_id SMALLINT NOT NULL,
    article_sender_type_id SMALLINT NOT NULL,
    a_from TEXT,
    a_reply_to TEXT,
    a_to TEXT,
    a_cc TEXT,
    a_subject TEXT,
    a_message_id TEXT,
    a_content_type VARCHAR (250),
    a_body MEDIUMTEXT NOT NULL,
    incoming_time INTEGER NOT NULL,
    content_path VARCHAR (250),
    a_freekey1 VARCHAR (250),
    a_freetext1 VARCHAR (250),
    a_freekey2 VARCHAR (250),
    a_freetext2 VARCHAR (250),
    a_freekey3 VARCHAR (250),
    a_freetext3 VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    INDEX article_ticket_id (ticket_id),
    INDEX article_message_id (a_message_id(255))
);
# ----------------------------------------------------------
#  create table article_plain
# ----------------------------------------------------------
CREATE TABLE article_plain (
    id BIGINT NOT NULL AUTO_INCREMENT,
    article_id BIGINT NOT NULL,
    body LONGBLOB NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    INDEX article_plain_article_id (article_id)
);
# ----------------------------------------------------------
#  create table article_attachment
# ----------------------------------------------------------
CREATE TABLE article_attachment (
    id BIGINT NOT NULL AUTO_INCREMENT,
    article_id BIGINT NOT NULL,
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content LONGBLOB NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    INDEX article_attachment_article_id (article_id)
);
# ----------------------------------------------------------
#  create table standard_response
# ----------------------------------------------------------
CREATE TABLE standard_response (
    id INTEGER NOT NULL AUTO_INCREMENT,
    name VARCHAR (80) NOT NULL,
    text TEXT NOT NULL,
    comments VARCHAR (100),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table queue_standard_response
# ----------------------------------------------------------
CREATE TABLE queue_standard_response (
    queue_id INTEGER NOT NULL,
    standard_response_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL
);
# ----------------------------------------------------------
#  create table standard_attachment
# ----------------------------------------------------------
CREATE TABLE standard_attachment (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (150) NOT NULL,
    content_type VARCHAR (150) NOT NULL,
    content LONGBLOB NOT NULL,
    filename VARCHAR (250) NOT NULL,
    comments VARCHAR (200),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table standard_response_attachment
# ----------------------------------------------------------
CREATE TABLE standard_response_attachment (
    id INTEGER NOT NULL AUTO_INCREMENT,
    standard_attachment_id INTEGER NOT NULL,
    standard_response_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
# ----------------------------------------------------------
#  create table auto_response_type
# ----------------------------------------------------------
CREATE TABLE auto_response_type (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (50) NOT NULL,
    comments VARCHAR (80),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table auto_response
# ----------------------------------------------------------
CREATE TABLE auto_response (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (100) NOT NULL,
    text0 TEXT,
    text1 TEXT,
    text2 TEXT,
    type_id SMALLINT NOT NULL,
    system_address_id SMALLINT NOT NULL,
    charset VARCHAR (80) NOT NULL,
    comments VARCHAR (100),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table queue_auto_response
# ----------------------------------------------------------
CREATE TABLE queue_auto_response (
    id INTEGER NOT NULL AUTO_INCREMENT,
    queue_id INTEGER NOT NULL,
    auto_response_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
# ----------------------------------------------------------
#  create table time_accounting
# ----------------------------------------------------------
CREATE TABLE time_accounting (
    id BIGINT NOT NULL AUTO_INCREMENT,
    ticket_id BIGINT NOT NULL,
    article_id BIGINT,
    time_unit DECIMAL (10,2) NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    INDEX index_time_accounting_ticket_id (ticket_id)
);
# ----------------------------------------------------------
#  create table sessions
# ----------------------------------------------------------
CREATE TABLE sessions (
    session_id VARCHAR (150) NOT NULL,
    session_value TEXT NOT NULL,
    UNIQUE (session_id),
    INDEX index_session_id (session_id)
);
# ----------------------------------------------------------
#  create table ticket_index
# ----------------------------------------------------------
CREATE TABLE ticket_index (
    ticket_id BIGINT NOT NULL,
    queue_id INTEGER NOT NULL,
    queue VARCHAR (70) NOT NULL,
    group_id INTEGER NOT NULL,
    s_lock VARCHAR (70) NOT NULL,
    s_state VARCHAR (70) NOT NULL,
    create_time_unix BIGINT NOT NULL,
    INDEX index_ticket_index_ticket_id (ticket_id)
);
# ----------------------------------------------------------
#  create table ticket_lock_index
# ----------------------------------------------------------
CREATE TABLE ticket_lock_index (
    ticket_id BIGINT NOT NULL,
    INDEX index_ticket_lock_ticket_id (ticket_id)
);
# ----------------------------------------------------------
#  create table customer_user
# ----------------------------------------------------------
CREATE TABLE customer_user (
    id INTEGER NOT NULL AUTO_INCREMENT,
    login VARCHAR (100) NOT NULL,
    email VARCHAR (150) NOT NULL,
    customer_id VARCHAR (200) NOT NULL,
    pw VARCHAR (50) NOT NULL,
    salutation VARCHAR (50),
    first_name VARCHAR (100) NOT NULL,
    last_name VARCHAR (100) NOT NULL,
    comments VARCHAR (250) NOT NULL,
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (login)
);
# ----------------------------------------------------------
#  create table customer_preferences
# ----------------------------------------------------------
CREATE TABLE customer_preferences (
    user_id VARCHAR (250) NOT NULL,
    preferences_key VARCHAR (150) NOT NULL,
    preferences_value VARCHAR (250),
    INDEX index_customer_preferences_user_id (user_id)
);
# ----------------------------------------------------------
#  create table ticket_loop_protection
# ----------------------------------------------------------
CREATE TABLE ticket_loop_protection (
    sent_to VARCHAR (250) NOT NULL,
    sent_date VARCHAR (150) NOT NULL,
    INDEX index_ticket_loop_protection_sent_to (sent_to),
    INDEX index_ticket_loop_protection_sent_date (sent_date)
);
# ----------------------------------------------------------
#  create table pop3_account
# ----------------------------------------------------------
CREATE TABLE pop3_account (
    id INTEGER NOT NULL AUTO_INCREMENT,
    login VARCHAR (200) NOT NULL,
    pw VARCHAR (200) NOT NULL,
    host VARCHAR (200) NOT NULL,
    queue_id INTEGER NOT NULL,
    trusted SMALLINT NOT NULL,
    comments VARCHAR (250),
    valid_id SMALLINT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
# ----------------------------------------------------------
#  create table postmaster_filter
# ----------------------------------------------------------
CREATE TABLE postmaster_filter (
    f_name VARCHAR (200) NOT NULL,
    f_type VARCHAR (20) NOT NULL,
    f_key VARCHAR (200) NOT NULL,
    f_value VARCHAR (200) NOT NULL
);
# ----------------------------------------------------------
#  create table generic_agent_jobs
# ----------------------------------------------------------
CREATE TABLE generic_agent_jobs (
    job_name VARCHAR (200) NOT NULL,
    job_key VARCHAR (200) NOT NULL,
    job_value VARCHAR (200) NOT NULL
);
# ----------------------------------------------------------
#  create table search_profile
# ----------------------------------------------------------
CREATE TABLE search_profile (
    login VARCHAR (200) NOT NULL,
    profile_name VARCHAR (200) NOT NULL,
    profile_type VARCHAR (30) NOT NULL,
    profile_key VARCHAR (200) NOT NULL,
    profile_value VARCHAR (200) NOT NULL
);
# ----------------------------------------------------------
#  create table process_id
# ----------------------------------------------------------
CREATE TABLE process_id (
    process_name VARCHAR (200) NOT NULL,
    process_id VARCHAR (200) NOT NULL,
    process_host VARCHAR (200) NOT NULL,
    process_create INTEGER NOT NULL
);
# ----------------------------------------------------------
#  create table web_upload_cache
# ----------------------------------------------------------
CREATE TABLE web_upload_cache (
    form_id VARCHAR (250),
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content LONGBLOB NOT NULL,
    create_time_unix BIGINT NOT NULL
);
# ----------------------------------------------------------
#  create table notifications
# ----------------------------------------------------------
CREATE TABLE notifications (
    id INTEGER NOT NULL AUTO_INCREMENT,
    notification_type VARCHAR (200) NOT NULL,
    notification_charset VARCHAR (60) NOT NULL,
    notification_language VARCHAR (60) NOT NULL,
    subject VARCHAR (200) NOT NULL,
    text TEXT NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
# ----------------------------------------------------------
#  create table faq_item
# ----------------------------------------------------------
CREATE TABLE faq_item (
    id INTEGER NOT NULL AUTO_INCREMENT,
    f_number VARCHAR (200) NOT NULL,
    f_subject VARCHAR (200),
    f_name VARCHAR (200) NOT NULL,
    f_language_id SMALLINT NOT NULL,
    state_id SMALLINT NOT NULL,
    category_id SMALLINT NOT NULL,
    f_keywords TEXT,
    f_field1 TEXT,
    f_field2 TEXT,
    f_field3 TEXT,
    f_field4 TEXT,
    f_field5 TEXT,
    f_field6 TEXT,
    free_key1 VARCHAR (80),
    free_value1 VARCHAR (200),
    free_key2 VARCHAR (80),
    free_value2 VARCHAR (200),
    free_key3 VARCHAR (80),
    free_value3 VARCHAR (200),
    free_key4 VARCHAR (80),
    free_value4 VARCHAR (200),
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (f_name)
);
# ----------------------------------------------------------
#  create table faq_language
# ----------------------------------------------------------
CREATE TABLE faq_language (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (200) NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table faq_history
# ----------------------------------------------------------
CREATE TABLE faq_history (
    id INTEGER NOT NULL AUTO_INCREMENT,
    name VARCHAR (200) NOT NULL,
    item_id INTEGER NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
# ----------------------------------------------------------
#  create table faq_category
# ----------------------------------------------------------
CREATE TABLE faq_category (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (200) NOT NULL,
    comments VARCHAR (200) NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table faq_state
# ----------------------------------------------------------
CREATE TABLE faq_state (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (200) NOT NULL,
    type_id INTEGER NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table faq_state_type
# ----------------------------------------------------------
CREATE TABLE faq_state_type (
    id SMALLINT NOT NULL AUTO_INCREMENT,
    name VARCHAR (200) NOT NULL,
    PRIMARY KEY(id),
    UNIQUE (name)
);
# ----------------------------------------------------------
#  create table faq_attachment
# ----------------------------------------------------------
CREATE TABLE faq_attachment (
    id BIGINT NOT NULL AUTO_INCREMENT,
    faq_id BIGINT NOT NULL,
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content LONGBLOB NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id),
    INDEX faq_id (faq_id)
);
# ----------------------------------------------------------
#  create table xml_storage
# ----------------------------------------------------------
CREATE TABLE xml_storage (
    xml_type VARCHAR (200) NOT NULL,
    xml_key VARCHAR (250) NOT NULL,
    xml_content_key VARCHAR (250) NOT NULL,
    xml_content_value LONGBLOB NOT NULL,
    INDEX xml_content_key (xml_content_key),
    INDEX xml_type (xml_type),
    INDEX xml_key (xml_key)
);
# ----------------------------------------------------------
#  create table package_repository
# ----------------------------------------------------------
CREATE TABLE package_repository (
    id INTEGER NOT NULL AUTO_INCREMENT,
    name VARCHAR (250) NOT NULL,
    version VARCHAR (250) NOT NULL,
    vendor VARCHAR (250) NOT NULL,
    install_status VARCHAR (250) NOT NULL,
    filename VARCHAR (250),
    content_size VARCHAR (30),
    content_type VARCHAR (250),
    content LONGBLOB NOT NULL,
    create_time DATETIME NOT NULL,
    create_by INTEGER NOT NULL,
    change_time DATETIME NOT NULL,
    change_by INTEGER NOT NULL,
    PRIMARY KEY(id)
);
-- --
-- initial_insert.sql - provides initial system data
-- Copyright (C) 2001-2003 Martin Edenhofer <martin+code@otrs.org>
-- --
-- $Id: initial_insert.sql,v 1.42 2005/10/30 12:29:12 martin Exp $
--
-- $Log: initial_insert.sql,v $
-- Revision 1.42  2005/10/30 12:29:12  martin
-- removed not needed german default salutation and signature
--
-- Revision 1.41  2005/10/30 09:47:37  martin
-- added spaces for oracle init
--
-- Revision 1.40  2005/09/24 16:48:21  martin
-- moved to german "Sie" form in notifcations
--
-- Revision 1.39  2005/09/05 05:00:32  martin
-- moved to german "Ihr OTRS Benachrichtigungs-Master" wording
--
-- Revision 1.38  2005/04/22 08:00:38  martin
-- added ticket merge feature
--
-- Revision 1.37  2005/02/23 12:15:50  martin
-- added ticket_history_type SystemRequest for system creaetd tickets
--
-- Revision 1.36  2004/11/27 01:51:21  martin
-- changed default lines of shown message
--
-- Revision 1.35  2004/11/04 11:12:04  martin
-- removed not needed charset tabel, removed not existing queue_standard_response, added escalation_start_time to ticket insert, added queue_id to history recorde
--
-- Revision 1.34  2004/10/14 15:33:33  martin
-- fixed customer.pl in customer notifications
--
-- Revision 1.33  2004/10/13 12:46:21  martin
-- added number to faq_item table
--
-- Revision 1.32  2004/10/06 18:59:15  martin
-- updated notifications
--
-- Revision 1.31  2004/09/29 12:32:52  martin
-- fixed english "New ticket notification!", replaced OTRS_CURRENT_USERFIRSTNAME with OTRS_USERFIRSTNAME
--
-- Revision 1.30  2004/09/27 17:20:10  martin
-- fixed bug 548 - german spelling mistakes in agent notifications
--
-- Revision 1.29  2004/09/08 05:53:35  martin
-- fixed bug 516 - initial_insert.sql violates ticket_history "NOT NULL" contraints
--
-- Revision 1.28  2004/08/04 09:24:35  martin
-- moved customer notifications from Kernel/Config.pm to database
--
-- Revision 1.27  2004/08/01 10:49:24  martin
-- fixed bug 450 - Spelling mistake in default FAQ entry
--
-- Revision 1.26  2004/06/29 11:09:02  martin
-- fixed not existing queue_auto_response references
--
-- Revision 1.25  2004/05/04 15:12:10  martin
-- added ticket link history log
--
-- Revision 1.24  2004/04/15 08:43:14  martin
-- removed not needed ticket_history_types
--
-- Revision 1.23  2004/04/02 12:49:35  martin
-- added missing WebRequestCustomer ticket_history_type entry
--
-- Revision 1.22  2004/03/11 14:39:44  martin
-- added customer message quote
--
-- Revision 1.21  2004/02/26 23:34:55  martin
-- some agent notification typos
--
-- Revision 1.20  2004/02/12 08:18:02  martin
-- added customer email snip to escalation and reminder agent notifications
--
-- Revision 1.19  2004/02/08 22:22:51  martin
-- added escalation notification
--
-- Revision 1.18  2004/02/02 23:00:23  martin
-- removed not needed faq table, renamed comment to comments
--
-- Revision 1.17  2004/02/01 21:01:03  martin
-- added german notifications
--
-- Revision 1.16  2004/01/31 14:47:42  martin
-- replaced 8bit char with 7bit char for utf-8 compat.
--
-- Revision 1.15  2004/01/23 00:37:59  martin
-- moved agent notifications from config file to database
--
-- Revision 1.14  2004/01/22 19:26:42  martin
-- added faq inital inserts
--
-- Revision 1.12  2003/12/02 21:52:56  martin
-- fixed inital load of new user_group table
--
-- Revision 1.11  2003/11/19 01:32:04  martin
-- improved group sub system, added create, move, owner, priority and state permissions to groups
--
-- Revision 1.10  2003/04/30 12:47:42  martin
-- removed not needed stuff
--
-- Revision 1.9  2003/04/22 21:23:23  martin
-- added missing StateUpdate to ticket_history_type table
--
-- Revision 1.8  2003/04/12 21:34:12  martin
-- added log type for ticket free text update
--
-- Revision 1.7  2003/03/28 18:41:31  martin
-- fixed queue inital insert
--
-- Revision 1.6  2003/03/13 19:02:02  martin
-- changed docu.otrs.org to doc.otrs.org
--
-- Revision 1.5  2003/03/10 21:25:50  martin
-- added customer email notification on move, state update
--     or owner update (config option for each queue).
--     http://lists.otrs.org/pipermail/dev/2002-June/000005.html
--
-- Revision 1.4  2003/03/08 17:58:00  martin
-- changed reserved SQL words (read, write) to (permission_read, permission_write)
--
-- Revision 1.3  2003/03/03 23:41:45  martin
-- added ticket_state_type values and updated ticket_state values
--
-- Revision 1.2  2003/02/08 21:13:29  martin
-- added number prefix to priority for sort
--
-- Revision 1.1  2003/02/08 11:54:29  martin
-- moved from install/database to scripts/database
--
-- Revision 1.35  2003/01/06 21:40:51  martin
-- removed language table, not longer used
--
-- Revision 1.34  2002/12/25 09:31:39  martin
-- added pending states and removed waiting states
--
-- Revision 1.33  2002/12/15 00:58:21  martin
-- fixed "successful" typo - http://bugs.otrs.org/show_bug.cgi?id=53
--
-- Revision 1.32  2002/11/27 10:33:54  martin
-- removed old stuff and added Windows-1251 charset
--
-- Revision 1.31  2002/11/15 14:12:13  martin
-- added Dutch and Bulgarian translation!
--
-- Revision 1.30  2002/10/20 12:33:02  martin
-- removed personal_queues entry for root@localhost
--
-- Revision 1.29  2002/08/27 21:17:37  martin
-- changed OpenTRS to OTRS
--
-- Revision 1.28  2002/08/27 21:16:22  martin
-- added Cyrillic Charset (KOI8-R)
--
-- Revision 1.27  2002/07/31 23:17:23  martin
-- added time accounting feature
--
-- Revision 1.26  2002/07/25 20:21:28  martin
-- added iso-8859-7 - greek charset
--
-- Revision 1.25  2002/07/23 20:20:38  martin
-- removed test queues
--
-- Revision 1.24  2002/07/13 12:33:05  martin
-- added more articke types and more history types
--
-- Revision 1.23  2002/07/02 08:40:55  martin
-- added iso-8859-15
--
-- Revision 1.22  2002/06/15 20:01:28  martin
-- changed text of welcome ticket
--
-- Revision 1.21  2002/05/30 13:39:55  martin
-- fixed some stuff, added postgresql support.
--
-- Revision 1.20  2002/05/26 22:59:33  martin
-- added escalation_time and unlock_timeout to default queues,
--
-- Revision 1.19  2002/05/21 21:46:05  martin
-- changed default auto responses.
--
-- Revision 1.18  2002/05/14 00:18:19  martin
-- added ticket_history_type SendAgentNotification
--
-- Revision 1.17  2002/05/12 19:25:07  martin
-- added personal_queues for root user.
--
-- Revision 1.16  2002/05/09 23:39:20  martin
-- added French language and added queue_id to initial system address
--
-- Revision 1.15  2002/05/07 22:16:03  martin
-- added emty answer to each queue
--
-- Revision 1.14  2002/05/05 13:45:57  martin
-- added bavarian language.
--
-- Revision 1.13  2002/05/04 20:35:03  martin
-- renamed user table and removed comment row from user table.
--
-- Revision 1.12  2002/05/01 17:34:28  martin
-- added <OTRS_CUSTOMER_REALNAME> tags.
--
-- Revision 1.11  2002/04/30 00:14:48  martin
-- added stats group.
--
-- Revision 1.10  2002/04/14 18:25:17  martin
-- removed preferenvers from user table
--
-- Revision 1.9  2002/04/14 13:34:20  martin
-- replaced article type email with email-external
--
-- Revision 1.8  2002/04/08 14:17:40  martin
-- bin/PostMaster.pl
--
-- Revision 1.7  2002/02/03 22:48:20  martin
-- typo in welcome ticket.
--
-- Revision 1.6  2002/02/03 17:58:45  martin
-- added welcome ticket.
--
-- Revision 1.5  2002/01/30 16:45:09  martin
-- changed otrs@otrs.org to otrs@localhost
--
-- Revision 1.4  2002/01/20 22:23:55  martin
-- no note-normal anymore.
--
-- Revision 1.3  2002/01/10 20:14:00  martin
-- added cvs log.
--
--
-- --
-- This software comes with ABSOLUTELY NO WARRANTY. For details, see
-- the enclosed file COPYING for license information (GPL). If you
-- did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
-- --

-- table valid
INSERT INTO valid
    (name, create_by, create_time, change_by, change_time)
    VALUES
    ('valid', 1, current_timestamp, 1, current_timestamp);
INSERT INTO valid
    (name, create_by, create_time, change_by, change_time)
    VALUES
    ('invalid', 1, current_timestamp, 1, current_timestamp);
INSERT INTO valid
    (name, create_by, create_time, change_by, change_time)
    VALUES
    ('invalid-temporarily', 1, current_timestamp, 1, current_timestamp);

-- ticket_priority
INSERT INTO ticket_priority
        (name, create_by, create_time, change_by, change_time)
        VALUES
        ('1 very low', 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_priority
        (name, create_by, create_time, change_by, change_time)
        VALUES
        ('2 low', 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_priority
        (name, create_by, create_time, change_by, change_time)
        VALUES
        ('3 normal', 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_priority
        (name, create_by, create_time, change_by, change_time)
        VALUES
        ('4 high', 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_priority
        (name, create_by, create_time, change_by, change_time)
        VALUES
        ('5 very high', 1, current_timestamp, 1, current_timestamp);

-- ticket_lock_type
INSERT INTO ticket_lock_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('unlock', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_lock_type
    (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('lock', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_lock_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('tmp_lock', 1, 1, current_timestamp, 1, current_timestamp);

-- user
INSERT INTO system_user
    (first_name, last_name, login, pw, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Admin', 'OTRS', 'root@localhost', 'roK20XGbWEsSM', 1, 1, current_timestamp, 1, current_timestamp);

-- groups
INSERT INTO groups
    (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('users',  1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO groups
    (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('admin',  1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO groups
    (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('stats',  1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO groups
    (name, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('faq',  1, 1, current_timestamp, 1, current_timestamp);

-- group_user (add admin to groups)
INSERT INTO group_user
    (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 'rw', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO group_user
    (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 2, 'rw', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO group_user
    (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time)
    VALUES
    (1, 3, 'rw', 1, 1, current_timestamp, 1, current_timestamp);

-- theme
INSERT INTO theme
    (theme, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Standard', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO theme
    (theme, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Lite', 1, 1, current_timestamp, 1, current_timestamp);

-- ticket_state
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('new', 'ticket is new', 1, 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('closed successful', 'ticket is closed successful', 3, 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('closed unsuccessful', 'ticket is closed unsuccessful', 3, 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('open', 'ticket is open', 2, 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('removed', 'customer removed ticket (can reactivate)', 6, 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('pending reminder', 'ticket is pending for agent reminder', 4, 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('pending auto close+', 'ticket is pending for automatic close', 5, 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('pending auto close-', 'ticket is pending for automatic close', 5, 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time)
    VALUES ('merged', 'state for merged tickets', 7, 1, 1, current_timestamp, 1, current_timestamp);
-- ticket_state_type
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('new', 'all new state types (default: viewable)', 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('open', 'all open state types (default: viewable)', 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('closed', 'all closed state types (default: not viewable)', 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('pending reminder', 'all "pending reminder" state types (default: viewable)', 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('pending auto', 'all "pending auto *" state types (default: viewable)', 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('removed', 'all "removed" state types (default: not viewable)', 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time)
    VALUES
    ('merged', 'state type for merged tickets (default: not viewable)', 1, current_timestamp, 1, current_timestamp);

-- salutation
INSERT INTO salutation
    (name, text, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard salutation (en)', 'Dear <OTRS_CUSTOMER_REALNAME>,

Thank you for your request.
', 'std. salutation', 1, 1, current_timestamp, 1, current_timestamp);

-- signature
INSERT INTO signature
    (name, text, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('system standard signature (en)', '
Your Ticket-Team

 -
 <OTRS_FIRST_NAME> <OTRS_LAST_NAME> 

--
 Super Support - Waterford Business Park
 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA
 Email: hot@example.com - Web: http://www.example.com/
--', 'std signature', 1, 1, current_timestamp, 1, current_timestamp);

-- system_address
INSERT INTO system_address
    (value0, value1, comments, valid_id, queue_id, create_by, create_time, change_by, change_time)
    VALUES
    ('otrs@localhost', 'OTRS System', 'Std. Address', 1, 1, 1, current_timestamp, 1, current_timestamp);

-- follow_up_possible
INSERT INTO follow_up_possible
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('possible', 'Follow ups after closed(+|-) possible. Ticket will be reopen.', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO follow_up_possible
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('reject', 'Follow ups after closed(+|-) not possible. No new ticket will be created.', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO follow_up_possible
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('new ticket', 'Follow ups after closed(+|-) not possible. A new ticket will be created.', 1, 1, current_timestamp, 1, current_timestamp);

-- queue
INSERT INTO queue
    (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Postmaster', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'master queue', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO queue
    (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Raw', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'all incoming tickets', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO queue
    (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Junk', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'all junk tickets', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO queue
    (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('Misc', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'all misk tickets', 1, 1, current_timestamp, 1, current_timestamp);

-- ticket_history_type
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('NewTicket', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('FollowUp', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendAutoReject', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendAutoReply', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendAutoFollowUp', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Forward', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Bounce', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendAnswer', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendAgentNotification', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SendCustomerNotification', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('EmailAgent', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('EmailCustomer', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('PhoneCallAgent', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('PhoneCallCustomer', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('AddNote', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Move', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Lock', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Unlock', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Remove', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('TimeAccounting', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('CustomerUpdate', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('PriorityUpdate', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('OwnerUpdate', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('LoopProtection', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Misc', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SetPendingTime', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('StateUpdate', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('TicketFreeTextUpdate', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('WebRequestCustomer', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('TicketLinkAdd', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('TicketLinkDelete', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('SystemRequest', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO ticket_history_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('Merged', 1, 1, current_timestamp, 1, current_timestamp);
-- article_type
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('email-external', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('email-internal', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('email-notification-ext', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('email-notification-int', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('phone', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('fax', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('sms', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('webrequest', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('note-internal', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('note-external', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('note-report', 1, 1, current_timestamp, 1, current_timestamp);

-- article_article_sender_type
INSERT INTO article_sender_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('agent', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_sender_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('system', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO article_sender_type
        (name, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('customer', 1, 1, current_timestamp, 1, current_timestamp);

-- standard_response
INSERT INTO standard_response
        (name, text, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('empty answer', '', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO standard_response
        (name, text, valid_id, create_by, create_time, change_by, change_time)
        VALUES
        ('test answer', 'test answer ...', 1, 1, current_timestamp, 1, current_timestamp);

-- queue_standard_response
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (1, 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (2, 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (3, 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO queue_standard_response
    (queue_id, standard_response_id, create_by, create_time, change_by, change_time)
    VALUES
    (4, 1, 1, current_timestamp, 1, current_timestamp);

-- auto_response_type
INSERT INTO auto_response_type
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reply', 'auto replay after a new ticket.', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO auto_response_type
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reject', 'auto reject.', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO auto_response_type
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto follow up', 'auto follow up after a follow up.', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO auto_response_type
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto reply/new ticket', 'auto reply after a follow up. Because the ticket is closed.', 1, 1, current_timestamp, 1, current_timestamp);
INSERT INTO auto_response_type
    (name, comments, valid_id, create_by, create_time, change_by, change_time)
    VALUES
    ('auto remove', 'auto remove after a remove e-mail.', 1, 1, current_timestamp, 1, current_timestamp);

-- auto_response
INSERT INTO auto_response
    (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_time, create_by, change_time, change_by)
    VALUES
    (1, 1, 'default reply', 'This is a demo text which is send to every inquery.
It could contain something like:

Thanks for your e-mail. A new ticket has been created.

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your e-mail will be answered by a human asap

Have fun with OTRS! :-)

  Your OTRS Team
', 'RE: <OTRS_CUSTOMER_SUBJECT[20]>', 'iso-8859-1', 'default', 1, current_timestamp, 1, current_timestamp, 1);
INSERT INTO auto_response
    (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_time, create_by, change_time, change_by)
    VALUES
    (2, 1, 'default reject', 'Reject.', 'thank you for your e-mail. But you forgot importand infos. Pleace write again with all informations. Thanks', 'iso-8859-1', 'default', 1, current_timestamp, 1, current_timestamp, 1);
INSERT INTO auto_response
    (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_time, create_by, change_time, change_by)
    VALUES
    (3, 1, 'default follow up', 'Thanks for your follow up e-mail

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your e-mail will be answered by a human asap.

Have fun with OTRS!

Your OTRS Team
', 'RE: <OTRS_CUSTOMER_SUBJECT[20]>', 'iso-8859-1', 'default', 1, current_timestamp, 1, current_timestamp, 1);
INSERT INTO auto_response
    (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_time, create_by, change_time, change_by)
    VALUES
    (4, 1, 'default closed -> new ticket', 'New ticket after follow up.', 'thank you for your e-mail. The old ticket is closed. You have a new ticket now.', 'iso-8859-1', 'default', 1, current_timestamp, 1, current_timestamp, 1);
INSERT INTO auto_response
    (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_time, create_by, change_time, change_by)
    VALUES
    (5, 1, 'default remove', 'Ticket removed.', 'thank you for your remove e-mail. The ticket is closed.', 'iso-8859-1', 'default', 1, current_timestamp, 1, current_timestamp, 1);

-- --
-- welcome ticket
-- 2002-02-03 added by martin+code at otrs.org
-- --
INSERT INTO article
  (ticket_id, article_type_id, article_sender_type_id, a_from, a_to, a_subject, a_message_id, a_body, incoming_time, content_path, valid_id, create_time, create_by, change_time, change_by)
  VALUES
  (1,1,3, 'OTRS Feedback <feedback@otrs.org>', 'Your OTRS System <otrs@localhost>',
  'Welcome to OTRS!', '<007@localhost>',
  'Welcome to OTRS!

thank you for installing OTRS.

You will find updates and patches at http://otrs.org/. Online
documentation is available at http://doc.otrs.org/. You can also
take advantage of our mailing lists http://lists.otrs.org/.


Your OTRS Team

    Manage your communication!',
  1012757943, '2002/02/3', 1, current_timestamp,1,current_timestamp,1);

INSERT INTO ticket
  (tn, queue_id, ticket_lock_id, ticket_answered, user_id, group_id, ticket_priority_id, ticket_state_id, valid_id, create_time_unix, escalation_start_time, create_time, create_by, change_time, change_by)
  VALUES
  ('1010001', 2, 1, 0, 1, 1, 3, 1, 1, 1012757943, 0, current_timestamp, 1, current_timestamp, 1);

INSERT INTO ticket_history
  (name, history_type_id, ticket_id, article_id, priority_id, owner_id, state_id, queue_id, valid_id, create_time, create_by, change_time, change_by)
  VALUES
  ('New Ticket [1010001] created.',1,1,1,3,1,1,1,1, current_timestamp,1,current_timestamp,1);

INSERT INTO faq_item
  (f_number, f_name, f_language_id, f_subject, state_id, category_id, f_field1, f_field2, f_field3, create_time, create_by, change_time, change_by)
  VALUES
  ('100001', 'welcome', 1, 'Welcome!', 1, 1, 'symptom...', 'problem...', 'solution...', current_timestamp, 1, current_timestamp, 1);

INSERT INTO faq_history
  (name, item_id, create_time, create_by, change_time, change_by)
  VALUES
  ('Created', 1, current_timestamp, 1, current_timestamp, 1);

INSERT INTO faq_language (name) VALUES ('en');
INSERT INTO faq_language (name) VALUES ('de');
INSERT INTO faq_language (name) VALUES ('es');
INSERT INTO faq_language (name) VALUES ('fr');

INSERT INTO faq_category
  (name, comments, create_time, create_by, change_time, change_by)
  VALUES
  ('all', 'default category', current_timestamp, 1, current_timestamp, 1);

INSERT INTO faq_state (name, type_id) VALUES ('internal (agent)', 1);
INSERT INTO faq_state (name, type_id) VALUES ('external (customer)', 2);
INSERT INTO faq_state (name, type_id) VALUES ('public (all)', 3);

INSERT INTO faq_state_type (name) VALUES ('internal');
INSERT INTO faq_state_type (name) VALUES ('external');
INSERT INTO faq_state_type (name) VALUES ('public');

--
-- update agent notifications
--
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::NewTicket', 'iso-8859-1', 'en', 'New ticket notification! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_USERFIRSTNAME>,

there is a new ticket in "<OTRS_TICKET_QUEUE>"!

<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::FollowUp', 'iso-8859-1', 'en', 'You got follow up! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

you got a follow up!

<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::LockTimeout', 'iso-8859-1', 'en', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

unlocked (lock timeout) your locked ticket [<OTRS_TICKET_TicketNumber>].

<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

 <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::OwnerUpdate', 'iso-8859-1', 'en', 'Ticket assigned to you! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

a ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>".

Comment:
<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::AddNote', 'iso-8859-1', 'en', 'New note! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

"<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" added a new note to ticket [<OTRS_TICKET_TicketNumber>].

Note:
<OTRS_CUSTOMER_BODY>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::Move', 'iso-8859-1', 'en', 'Moved ticket in "<OTRS_CUSTOMER_QUEUE>" queue! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi,

"<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" moved a ticket [<OTRS_TICKET_TicketNumber>] into "<OTRS_CUSTOMER_QUEUE>".

<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::PendingReminder', 'iso-8859-1', 'en', 'Ticket Reminder!', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

the ticket "<OTRS_TICKET_TicketNumber>" has reached the reminder time!

<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

Please have a look at:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::Escalation', 'iso-8859-1', 'en', 'Ticket Escalation!', 'Hi <OTRS_USERFIRSTNAME>,

the ticket "<OTRS_TICKET_TicketNumber>" is escaleted!

<OTRS_CUSTOMER_FROM> wrote:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

Please have a look at:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1);


INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::NewTicket', 'iso-8859-1', 'de', 'Neues Ticket! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_USERFIRSTNAME>,

es ist ein neues Ticket in "<OTRS_TICKET_QUEUE>"!

<OTRS_CUSTOMER_FROM> schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::FollowUp', 'iso-8859-1', 'de', 'Nachfrage! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

Sie haben eine Nachfrage bekommen!

<OTRS_CUSTOMER_FROM> schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::LockTimeout', 'iso-8859-1', 'de', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

Aufhebung der Sperre auf Dein gesperrtes Ticket [<OTRS_TICKET_TicketNumber>].

<OTRS_CUSTOMER_FROM> schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

 <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::OwnerUpdate', 'iso-8859-1', 'de', 'Ticket uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

ein Ticket [<OTRS_TICKET_TicketNumber>] wurde an Sie von "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" uebertragen.

Kommentar:
<OTRS_COMMENT>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::AddNote', 'iso-8859-1', 'de', 'Neue Notiz! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

"<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" fuegte eine Notiz an Ticket [<OTRS_TICKET_TicketNumber>].

Notiz:
<OTRS_CUSTOMER_BODY>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::Move', 'iso-8859-1', 'de', 'Ticket verschoben in "<OTRS_CUSTOMER_QUEUE>" Queue! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_USERFIRSTNAME>,

"<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" verschob Ticket [<OTRS_TICKET_TicketNumber>] nach "<OTRS_CUSTOMER_QUEUE>".

<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::PendingReminder', 'iso-8859-1', 'de', 'Ticket Erinnerung!', 'Hi <OTRS_OWNER_USERFIRSTNAME>,

das Ticket "<OTRS_TICKET_TicketNumber>" hat die Erinnerungszeit erreicht!

<OTRS_CUSTOMER_FROM> schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

Bitte um weitere Bearbeitung:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Agent::Escalation', 'iso-8859-1', 'de', 'Ticket Eskalation!', 'Hi <OTRS_USERFIRSTNAME>,

das Ticket "<OTRS_TICKET_TicketNumber>" ist eskaliert!

<OTRS_CUSTOMER_FROM> schrieb:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>

MBitte um Bearbeitung:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1);

--
-- customer notifications (en)
--
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::QueueUpdate', 'iso-8859-1', 'en', 'New Queue "<OTRS_TICKET_Queue>"!', '*** THIS IS JUST A NOTE ***

The queue of your ticket "<OTRS_TICKET_TicketNumber>" has been changed by
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" to "<OTRS_TICKET_Queue>".

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***
', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::OwnerUpdate', 'iso-8859-1', 'en', 'New Owner "<OTRS_OWNER_UserFirstname>"!', '*** THIS IS JUST A NOTE ***

The owner of your ticket "<OTRS_TICKET_TicketNumber>" has been changed to
"<OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***
', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::StateUpdate', 'iso-8859-1', 'en', 'New State "<OTRS_TICKET_State>"!', '*** THIS IS JUST A NOTE ***

The state of your ticket "<OTRS_TICKET_TicketNumber>" has been changed by
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" to "<OTRS_TICKET_State>".

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***
', current_timestamp, 1, current_timestamp, 1);

--
-- customer notifications (de)
--
INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::QueueUpdate', 'iso-8859-1', 'de', 'Neue Queue "<OTRS_TICKET_Queue>"!', '*** NUR EINE INFO ***

Die Queue Ihres Tickets "<OTRS_TICKET_TicketNumber>" hat 
"<OTRS_CUSTOMER_UserFirstname> <OTRS_CUSTOMER_UserLastname>" auf "<OTRS_TICKET_Queue>" geaendert.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master

*** NUR EINE INFO ***
', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::OwnerUpdate', 'iso-8859-1', 'de', 'Neuer Besitzer "<OTRS_OWNER_UserFirstname>"!', '*** NUR EINE INFO ***

Der Besitzer des Tickets "<OTRS_TICKET_TicketNumber>" hat sich auf 
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> geaendert.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master

*** NUR EINE INFO ***
', current_timestamp, 1, current_timestamp, 1);

INSERT INTO notifications
  (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by)
  VALUES
  ('Customer::StateUpdate', 'iso-8859-1', 'de', 'Neuer Status "<OTRS_TICKET_State>"!', '*** NUR EINE INFO ***

Der Status des Tickets "<OTRS_TICKET_TicketNumber>" hat sich durch 
"<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" auf "<OTRS_TICKET_State>" veraendert.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>

Ihr OTRS Benachrichtigungs-Master

*** NUR EINE INFO ***
', current_timestamp, 1, current_timestamp, 1);

